We truckers often feel under-appreciated; and rightly so. We deliver virtually every product that everyone owns, yet we’re still considered a nuisance to the road. But every once in a while, we truckers do get some recognition. Not everyone in the trucking industry is so lucky.
The most obvious example of driver’s being appreciated is the aptly named National Truck Driver Appreciation Week, which takes place each September. But many carriers also have Driver Appreciation Days throughout the year where they give away prizes and grill burgers and brats for their drivers. I attended one of these recently and had the opportunity to chat with the CEO of my company. Discussing how things could improve with the head honcho while eating french toast and bacon! How can you beat that?
Additionally, shippers and receivers sometimes give us products for no apparent reason. I got full access to a rack of packaged cookies not too long ago and my friend DriverChrisMc gets a free pint of Ben & Jerry’s every time he picks up a load there. Hey, I just discovered something good about pulling a reefer! And I just found one more reason to curse his name. ?
The forgotten people
So clearly we truckers get more accolades than our whiny little selves let on. But what about all the forgotten people who keep the trucking industry rolling? Last time I checked, there wasn’t a National Shower Cleaners Week. So let’s start there. Here’s a list of unsung heroes who keep the trucking industry rolling.
Thank you to the truck stop maintenance people
These jack of all trades do everything from cleaning showers, to mopping up a kid’s puke, to power washing the fuel bays, to trying to keep up with the onslaught of the restrooms. Now I know many of you are thinking, “What’s this idiot talking about? Why would we thank these people? The truck stops are always filthy!”
Okay. I’ll admit that truck stops often aren’t as clean as we’d like. But think about how nasty they’d be without these good folks? Here’s an idea; if we truckers want cleaner facilities, how about we quit being such slobs?
There is absolutely no reasons to spray water all over the sink area. I brush my teeth and knock down my Alfalfa cowlick every single day without soaking the countertop and the floor. And if a little water does splash out of the sink, it’s super easy to grab a paper towel and wipe up your mess before you leave.
Another little tip to help with the cleanliness. I know this is going to come as a complete surprise to some of you, but human waste belongs IN a toilet, not somewhere in the vicinity of a toilet. First off, toilet paper goes INTO the toilet as does your poop. Unless you’ve had an emergency Hershey squirt, there is absolutely no reason for it to be on the floor or the walls.
As for #2, you women sit down for crying out loud, so why is it that The Evil Overlord could write a novel called “Horrors of the Ladies’ Room”? And men, well, if you can aim a pea shooter or a squirt gun, then why can’t you hit your friggin’ target in the john? It is kinda shaped like a gun barrel, ya know. Any hey, if you’re not going to use a urinal, lift the toilet seat. I know there’s not women coming into the men’s room, but we guys still have to sit on those seats.
Now for the parking lots. Who do you think puts all that trash in the parking lot? And speaking of pee lots, do you really think the truck stop employees are the ones pissing in the parking lot? Nope. It’s us truckers! But these good maintenance people have to clean it all up.
Basically, if we truckers didn’t act like our mom was following us around and cleaning up after us, the maintenance people would not only have an easier job, but they’d also be able to keep things cleaner. Besides, I’m pretty sure your mom would kick you square in the ass if you left her bathroom sink covered in water and shaving stubble. Let alone what your wife would do to you.
So why do it to the maintenance crew? If that’s not convincing enough, look at it this way. If you were doing that job, how would you feel about your sloppiness? If you said you wouldn’t care; then you’re a liar-liar and I kinda hope your pants do catch on fire.
So thank you to the maintenance crew. We know you have a thankless job, but we’re lucky to have you and we appreciate the job you do. Obviously, we’ll appreciate you even more if we don’t find wads of hair in the shower drain or poop streaks in the toilet. Thanks.
Thank you to the truck stop service workers and managers
We all know how big of jerks some truckers can be. Now imagine your job is interacting with them all… day… long. They listen to us bitch and moan about our screwed up fuel card, despite the fact that it’s not their fault. They give us cash advances and they even still send faxes for drivers who are still living in the 80’s. They dish up deli goods, brew our coffee and make the Pilot/Flying J’s smell like someone had a early morning cinna-gasm.
The ones I feel most sorry for are the young pretty female cashiers. We’ve all heard truckers flirting with them. News flash, truckers; no attractive young woman wants to flirt with a middle-aged, smelly trucker wearing grease-stained clothes and exhaling a toxic mixture of cigarettes and coffee. Just assume if she wanted to flirt with older guys all day long, she’d be working at Hooter’s or twirling around a pole for a living.
In short, truck stop cashiers and managers do whatever it takes to keep us truckers fed and caffeinated so we can keep those big wheels rolling. So please take it easy on them. And thank you folks for all the things you do to keep the truck stops running smoothly.
P.S. Drivers: Your coffee stirrer and empty creamer packets belong in the trash, not on the countertop. Again, your mother doesn’t work here.
Thank you to all the restaurant staff
Whether it’s the ever-present Subway, a tantalizing Taco Hell, or a full-service restaurant like Denny’s or Iron Skillet, we truckers should appreciate the job these folks are doing.
Many of these eateries are open 24/7, which means someone is always working the graveyard shift so you can get some grub when you’re pulling an all-night drive.
Or maybe you just want to get out of the truck to relax for a while. Lord knows it’s hard to chill out in the driver’s lounge when you’ve got a bunch of drivers screaming over each other about the bad call the referee just made. Or worse, a discussion of politics breaks out. God help us. If only we could elect one of these guys as our President. They all seem to think they’ve got it all figured out. Uh huh.
As you regular listeners/readers know, I eat most of my meals in my truck. But every once in a while, even cheapskates like me need to escape the cab for a while. It’s nice to go inside and have a seat at a real table instead eating off that crusty old road atlas that doubles as a TV tray. Sometimes I forget how comforting it is to have a friendly waiter or waitress plop a plate of food in front of you and keep your glass of iced tea filled.
And of course, they couldn’t serve up the food at all if someone wasn’t standing over that hot stove back in the kitchen. Maybe I appreciate these cooks a bit more than the average Joe because I can’t cook to save my life. If I can’t pop the top off a package and stick it in a microwave, ain’t no one getting fed around me.
So thanks to all the restaurant personnel who keep us truckers fed and for providing us with the closest thing to home we can have without actually being there.
Thank you to the mechanics
No one likes going to the shop. I get that. But what’s worse? Taking a shower or sitting in a driver’s lounge while your truck is being worked on; or you crawling underneath your truck in the pee lot to diagnose and fix the problem yourself? I have the mechanical aptitude of a toothbrush, so I probably appreciate these hard-working folks far more than those of you who could fix your trucks if you wanted to.
The times I appreciate these mechanics the most is when I’m broken down on the side of the highway. I get to sit in my nice, safe cab while the mechanic proceeds to remove a tire with one eye, while the other one is keeping tabs on all the passing cars.
These road calls are extremely dangerous, drivers. Try to remember that and get to an exit ramp or somewhere completely off the road if possible. I don’t know how much these guys are getting paid, but I’m sure it’s not enough to dodge traffic and fix your flat tire in the pouring rain.
So when you see a broken down vehicle on the road, try to move over a lane to give them some breathing room. I’m amazed at how many truckers I see blow by without changing lanes or even easing off the throttle. I know traffic doesn’t always allow a lane change, but that shouldn’t keep you from backing out of the throttle a bit, now should it?
So thanks to the mechanics who fix our flats, replace our alternators, and troubleshoot intermittent electronic problems that drive us battier than Batman driving the Batmobile into the Batcave.
Yes, you sometimes take longer than I’d like to fix my truck, but from now on I’m going to try to think of it like this. If I had to fix my own truck, it would take me ten times longer than it will for you to do it. And that’s assuming I’m capable of doing anything more complicated than changing a headlight bulb. Hmmmm… better make that 20x faster.
Thanks to the dispatchers… yes, I really did just say that
Personally, I can’t see why anyone would voluntarily become a trucking dispatcher, but I’m thankful that there are enough insane people out there to fill the positions.
First, you’re talking to truck drivers all day. There are three types of calls dispatchers take.
- The informational request – Stuff happens throughout a trucker’s day. We sometimes find ourselves with an incorrect pickup or delivery number. We have questions about a load or a customer. Perhaps we have a question about company policy. Or maybe we need some out-of-route fuel set up. These calls are usually the easiest part of their day.
- The friendly blabbermouth – There is a school of thought that you should call your dispatcher fairly often to form a good relationship with them. I’m just going to come out and say that this is flat-out wrong. I’ve had a lot of dispatchers over the years and not one has ever told me they like it when a driver calls just to chat. Dispatchers have a lot to do, so it makes it awkward for them because they need to get off the phone to help other drivers, but they don’t want to offend the blabbermouth either.
- The disgruntled driver – I’ve never had a dispatcher who didn’t appreciate the fact that I only call when I need something. Furthermore, if it’s just information I need, usually I can get an answer with a quick computer message. Dispatchers truly love that. But when I do have a serious problem, it often warrants a phone call. And I’m usually not in a good mood. Maybe it’s looking like they’re going to have trouble getting me home on time. Or perhaps they’re expecting me to be ready to drive an 11-hour shift, twelve hours from now after I’ve just woken up from 8 hours of sleep. Whatever the situation, these are not fun phone conversations for either party involved.
As you can see, only one of these types of driver interactions are pleasant. And we drivers don’t really even know what goes on when they’re not on the phone with us. They’re busy screening our loads before they send them to us (at least the good ones do) to make sure we have the hours to run them. They’re pushing through detention pay and handling lumper transactions. And you know there’s some office politics going on too.
It’s a fact. Dispatchers are pretty much universally despised by drivers. That rivalry is as old as the Hatfield’s and McCoy’s. I don’t think that way though. I think dispatchers have a tough job that I wouldn’t want to do. And that makes me appreciate them more. Well, as long as they’re a good dispatcher http://abouttruckdriving.com/2009/05/05/truck-dispatchers/ who actually treats you with respect and has a cool enough head to know when you just need to blow off some steam.
Now if you’re a bad dispatcher, all bets are off. Might I advise a different job? I hear the truck stops are hiring shower cleaners.
Thank you to the planners
Dispatchers for small carriers may actually handle the planning duties too, but most large trucking companies have stand-alone planners nowadays. Their sole purpose is to look at the loads available and assign it to the truck that is best-suited to cover it. Maybe that’s because you’re closest to the load. Or maybe you’re not, but it’s the best load to get you home for your proctologist appointment on Friday.
My dislike of planners http://abouttruckdriving.com/2010/03/18/when-planners-dont/ is well-documented way back from my early days of blogging/podcasting. But the more I think about the complexity of their job, the more I have an appreciation for what they do. Not only are they usually handling large zones of the country and planning hundreds of trucks per day, but they’re often thinking two or three steps ahead.
One of the few times I’m truly pissed at my company is when it looks like I might not be getting home after my typical three weeks out. Yet in all my years with this company, I’ve probably not gotten home only three or four times. Not bad for 12 years. Now if you compare that number to how many times I’d given up hope that I was going to be able to get home, well, that’s a much bigger number.
There have been many times when I’m calling dispatch and complaining about my situation, whether that’s getting home late or possibly not at all. It’s the day before I’m due home and still no plans come. Just as I resign myself to my fate, the planner usually comes through at 4:45 PM with some crazy series of loads that will have me home on time.
Maybe I pick up a load headed the wrong direction, but I’m relaying with another driver who has a load going my way. I remember one time there was a combination of four loads/relays lined up just to get me home! That couldn’t have been easy, especially considering I’m just one of thousands of drivers they’re trying to get home. It’s truly impressive when you think about it. I often refer to what they do as “magic.”
So as I preach so often on this blog/podcast, I’m trying to look at the situation with a new set of eyes. Therefore, I’d like to thank all the planners for the miracles they pull off every day to keep us rolling.
Thank you to the other office employees
There are numerous other jobs that make my driving job possible, but we don’t have time to go into great detail for everyone.
Without the recruiter deciding I’m an awesome candidate, I would’t even have this job. Without Sales People, there would be no customers with freight. Without Customer Service Reps, the loads wouldn’t get booked and my load information would be wrong waaaaay more than the 99% that’s it’s correct. Without the Payroll department, I wouldn’t get paid, which would make The Evil Overlord slightly grumpy.
Obviously, there are the executives who keep everything running smoothly and who provide the job and the equipment to do it. I can honestly say that if I had to buy my own truck, I probably would’ve never been a truck driver. There’s also the Tech department that keep all the computers running so I can send messages from my truck instead of calling and bugging my dispatcher. And lest we forget, accessing Netflix over the company Wi-Fi.
Now one department that’s harder to thank, let alone love, is the Safety department. They’re pretty good at what they do, but obviously I wish we truckers were allowed to police ourselves. Unfortunately, there are too many of you outlaws out there who ruined it for the rest of us. Old time trucker, I’m looking at you. At least I can always count on the Safety department to walk me though the 8-hour split sleeper berth when I have to do it. You’d think I’d have it licked after 21 years, but it is what it is.
So basically, a big thanks to everyone who works in the office to keep my truck moving and the money rolling in. I appreciate it almost as much as The Evil Overlord does.
Another group that’s hard to thank is the shippers/receivers
I’m going to do my best here. After all, without their products, we truckers would have anything to haul. But I’ve got a qualifier before I go thanking them.
If you’re a well-organized shipper/receiver who gets their trucks loaded or unloaded in a timely manner, then I’m truly thankful for you. To all you forklift drivers who drive that lift like it’s an extension of your body; thank you for doing your job so well. There are few things I love more than getting loaded in 15 minutes. Yes, it happens, but it’s very rare. 30 minutes is pretty awesome too.
Now I do understand that some products simply take more time to load, but I would argue that if you can’t load a truck in less than 1-2 hours, you need to revamp your system. Maybe quit trying to save a buck or two by floor stacking everything? Or maybe you should face the realization that you’re not quite as efficient as you think you are. Maybe you could remedy that by setting your appointment times further apart because you’re always running behind schedule?
To sum up, if you’re an efficient shipper/receiver, thank you for respecting the driver’s time. But if you set unrealistic appointment times and have slow loaders that make a sloth look like Speedy Gonzales, then you can go suck eggs. And I’m not talking about those delicious Cadbury eggs. I’m talking about some eggs covered with chicken poop and full of blood clots. Bon appetit!
Last but not least, I’d like to thank the 4-wheeler drivers
Yes, you heard me right. You can pick your jaw up off the floor now. You know, it’s common knowledge that we humans tend to focus on the bad things in life. I don’t know why that is and I wish that wasn’t the case, but there’s no denying it.
We over-the-road truckers can be on the roads for up to 11 hours per day. We encounter thousands, possibly 10’s or even 100’s of thousands of cars per day depending where we are.
Most of the day goes smoothly. The vast majority of these interactions between cars are trucks are handled perfectly by everyone involved. But if one 4-wheeler driver does something stupid or flat-out dangerous around us, that’s the thing that will stick in our craw all day long. Heck, we might even carry it into the next day.
But again, this takes a mind shift on our part. Yes, I’ve been guilty of bashing 4-wheelers numerous times in the Trucker Dump archives. And many times, rightly so. But it’s also important that we remember how many good 4-wheeler drivers there are out there.
We encounter them every single day:
- The utility worker in the Ford pickup that stayed back from the light so we could make that tight right turn. Much obliged, man.
- That soccer mom in the Honda minivan who ducked in behind us before the exit ramp instead of speeding up and cutting across three lanes of traffic in front of us. Thank you for not making me change my boxers today. We all know you can wear underwear for three or four days, right? ?
- To the many cars and pickups that refrain from giving us the ol’ one-finger salute when they finally get around us after we found ourselves in a turtle race http://abouttruckdriving.com/2011/04/16/truckers-go-turtle-racing/. Thank you for your patience.
- Remember that nice old guy in the Corvette who left a gap at the busy intersection so you could get onto the street from the side road? Much appreciated, old rich dude that I’m not at all jealous of.
- How about all the smart drivers who pass your big rig quickly so they aren’t riding alongside you for the next three miles? Thank you for not giving me a crick in my neck from constantly monitoring my mirror until you’ve passed.
- You know how you turn on your turn signal when you’re trying to change lanes and that 4-wheeler driver actually slowed down a bit instead of gassing on it for a change of pace? Not only do I thank you, but I think I may love you a little bit too.
- What about all those freeway on-ramps where the driver is actually paying attention and they either slow down or speed up to merge properly? Thank you for not being one of those butt-munches that hasn’t figured out how to merge yet.
- Or what about when you scooted into the center lane to help that Toyota SUV merge onto the freeway? Thank you for speeding up quickly so we can get back into the right lane as soon as possible.
Yes, I’m certain that most of us encountered a bad 4-wheeler driver sometime today. But think of all the ones who passed by without incident. Do the numbers. 10 thousand, 100 thousand or more good drivers compared to the one or two bad ones that we’re focusing on.
So for my final thank you, I’d like to give a shout out to the group of people who are usually cited as being the trucker’s #1 enemy; 4-wheeler drivers. To all of you who do the little things to help us truckers navigate traffic; thank you. Even to those of you who simply don’t do anything stupid enough to draw our attention in the first place; I sincerely thank you.
For the rest of you selfish, knuckle-headed 4-wheeler drivers who cause us truckers daily torment, well, as far as I’m concerned, you can go play chicken with a friggin’ telephone pole. And I’m hoping you don’t have collision warning.